Backend Developer (Support Services)

Role: Backend Developer (Support Services)

Salary: $61,000 - $71,000 CAD, plus benefits

Contract: Permanent, full-time (37.5 hours per week), flexible working

Location: Remote (the ideal candidate will be based in Canada, with our HQ being in the UK)

To apply, please send us your CV and a cover letter detailing why you would be a good fit for Substrakt and the role by clicking ?Apply for this job' at the bottom of this page. Please include a link to some code that you're proud of. You can send us a link to a public repo, or contact us and we can organise looking at a private repo. We promise we won't share.

Deadline for applications: Friday 9th August 2024 We have written this guide about what to expect if you're thinking about applying for a job at Substrakt.

We are currently seeking a smart, collaborative and curious Backend Developer to join our inclusive and playful Support Services team.

The Support Services team maintains the sites and products that we have built for our growing client base (currently over 80). The successful candidate will ensure our sites and products are maintained to the same standards and rigour of their initial launch. They'll also be involved in creating and updating features and functionality.

We are particularly interested in speaking to developers who, as well as having excellent knowledge of PHP, have demonstrable experience with VueJS.

Requirements The successful candidate will be responsible for: - Backend Development in the Support Service Team to ensure our sites and products are maintained to the same standards as initial launch

• Troubleshooting, triaging and responding to tickets from the client base so our clients always know where they stand
• Estimating Tickets and providing advice to Support and Solutions Managers
• Adhering to our internal Best Practices including code reviews, clean and well documented code, and local environment management

Knowledge, experience and skills that make the successful candidate great for this role are: - Excellent working knowledge of back end development technologies primarily with PHP, including:

• Object Oriented PHP,

• Test Driven Development with (PHP Unit),

• Dependency management (we use Composer)

• Knowledge of Javascript and Javascript Frameworks (we mainly use vanilla Javascript, VueJS and some jQuery)

• Excellent knowledge of Hosting/Infrastructure management (We use Heroku & AWS services (RDS, S3, Cloudfront), provisioned via Terraform)

• Excellent knowledge of Relational databases primarily MySQL but also some PostgreSQL

• Experience with API's (Rest and SOAP)

• Excellent working knowledge of Git (branching, merge requests, version control, pipeline deploy)

• Experience and a passion for helping teams to work efficiently and produce high quality work that keeps our clients happy

• Excellent problem solving skills. Being able to interpret client requirements and create solutions (if needed) is a key part of the role

• Being comfortable with regular context switching - client support necessitates this

Ideally, the successful candidate will also have: - Experience in AWS (RDS, S3,, Lambda, Cloudfront, IAM, )

• An interest in the arts and culture sector
• Experience working in an agency environment

Benefits Who are Substrakt? Here's a video about why we think we're a great place to work.

At Substrakt we believe that arts and culture enrich lives and bring society together. We want to ensure that amazing cultural experiences can be enjoyed as widely as possible by harnessing the power of digital technology.

We are a tiny but mighty team of just over 40 people, creating digital solutions for cultural organisations. The types of organisations we work with include theatres, performing arts centres, music venues, museums, galleries, and performance groups.

By supporting organisations with their digital needs, we enable them to reach new and wider audiences so that arts and culture can be accessed and enjoyed by everyone. We also provide consultancy services and training on analytics, digital strategy, ticketing, project management and digital community events.

We partner with some of the most exciting and interesting cultural organisations in the United Kingdom, North America and Scandinavia. Some of our clients include PAC NYC, Folger Shakespeare Library, The National Theatre, Shakespeare's Globe, Santa Fe Opera, Royal Court Theatre, American Repertory Theater, Bridge Theatre, Malmö Live and Malmö Opera amongst many others. Read more about the work we do, and the people we work with.

Why join Substrakt? At Substrakt we believe that work should be an enjoyable part of life and we put effort and resources into making this a reality for our team. We have a friendly and supportive culture that enables our team to do their best work and develop their skills, we value curiosity, compassion and respect. We are selective about the clients we work with so that we build rewarding relationships and work on exciting projects.

When we say that we work with people we like, on projects we love we really mean it.

We invest in our employees and provide opportunities for them to grow. This includes formal training, going to industry conferences, and regular informal knowledge-sharing sessions such as our weekly demo and drink, and monthly Substrakt Sessions.

We have a great set of benefits as a standard: - Annual profit share scheme

• Fully flexible working patterns agreed upon in advance and available from day 1, including part-time hours, condensed hours, flexible start and end times and 100% remote working. We'll discuss this with you upfront, so you can feel comfortable knowing a role at Substrakt will give you the work-life balance you want
• 25 days annual leave (plus public holidays) and no fixed holiday dates, so you can use your leave when it suits you. Plus, your holiday will increase by a day for every two years you are part of the team
• Never work a birthday again, as you get your birthday off
• Enhanced maternity, paternity and adoption leave policies
• A health cashback plan, also available for our employee's partners and children. Includes cashback on dental, optical and prescription costs, plus free counselling sessions and 24/7 GP access
• Annual allowance of £500 (or equivalent) to spend on books, courses, conferences and training - anything that helps you build skills to thrive in your role - and 6 days off per year for you to focus exclusively on your professional development
• Monthly health and wellbeing allowance of £50 (or equivalent) to spend on anything that helps you feel your healthiest and best self. This includes anything from hobbies, to the gym, to childcare, talking therapy, a donation to a cause you care about, entertainment, or a nice meal out!
• Free weekly (online) live yoga classes
• Quarterly team get togethers; bringing the team together for outings to theatres, galleries, historic sites and cultural events through our network of client partners

Substrakt is an equal opportunities employer and we welcome applications from all suitably qualified people regardless of their ethnicity, gender, disability, religion, sexual orientation or age. We are committed to making Substrakt an inclusive and welcoming workplace for all.