Web Administrator

About AVB AVB is a fast growing, stable company that has a solid mission. Our passion is helping small business owners successfully grow their business. AVB is a full-service marketing agency with an experienced development team, smart strategy team, bright and creative designers along with the rest of our dream team of enthusiastic, entrepreneurial minded individuals who want to help drive the success of our clients who we think of as family. We strongly believe in our mission and are always driving for results.

We have 250+ employees and still growing as we support our clients. We have offices in Sacramento California and Secaucus, New Jersey and are 100% remote with the option to go into the offices as needed once deemed safe. We have a strong culture, and our leadership believes in investing in our people and creating the best place for you to call home.

We offer competitive salaries, full benefits, flexible remote work environment, employee reimbursement program that will support with enriching your life, EAP, employee discounts, WFH stipend, annual allowance for AVB apparel, 401k options, robust sick time policy, 5 Floating Holidays per year, along with minimum of 10 days? vacation time that starts accruing from your first day.

We are always looking for smart, resourceful, and dynamic people to join the team. If you are looking for a team that will welcome you, collaborate with you, challenge you and help develop your skills to the next level then we are looking for you. We are geared up for growth, are you ready to grow with us?

Position Summary/Objective The Web Administrator is responsible for a wide range of administrative tasks that relates to the design, development, and maintenance of e-commerce websites for the organization?s ever-growing client list. The Web Administrator sets up full-featured e-commerce websites, by updating DNS records, configuring payment gateways, store views and shipping methods in Magento, creating nginx files, applying bilingual language settings when needed, and much more. In addition, they provide technical software support for both clients and internal teams. They manage the company?s Jira general development desk and escalate issues to specific development team desks when needed. Must have the ability to work independently, have excellent problem-solving skills, and have strong customer service background to support multiple departments and clients.

Supervisory Responsibilities - None.

Responsibilities Essential Functions and Responsibilities: Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions. - Provide comprehensive end-user support, managing both internal and external communications.

• Work primarily with Magento, alongside proprietary applications, to ensure smooth operations.
• Configure and maintain current and new client websites, ensuring optimal functionality and user experience.
• Escalate technical issues appropriately by understanding the different development and support departments, ensuring timely resolutions.
• Troubleshoot and resolve software issues efficiently, minimizing downtime.
• Assist with front-end design and development, contributing to the visual and functional aspects of websites.
• Oversee the general development Jira desk, maintaining clear communication with department teams about issues and progress.
• Coordinate site improvements and support by collaborating with clients and third-party service providers.
• Manage domain configurations and DNS entries to ensure reliable website accessibility.
• Oversee internal processes and maintain thorough documentation to ensure continuity and efficiency.
• Magento Specific Duties:
• Configure essential site details, including location, contact information, store details, and email settings.
• Handle basic payment and tax configurations to ensure smooth transactions.
• Set up shipping origins and basic shipping methods to meet client needs.
• Implement catalog and cart price rules, ensuring accurate pricing strategies.
• Manage the abandoned cart system to optimize recovery of lost sales.
• Configure and troubleshoot email templates to ensure effective communication.
• Provide SEO support when needed, enhancing site visibility and traffic.
• Set up and manage manufacturer rebates, blogs, reports, and email tracking features.
• Administer user access controls, including IP whitelisting and blacklisting, to ensure secure operations.
• Configure various third-party integrations, including Hubspot, Facebook, Avatax, and more, for seamless functionality.
• Implement proprietary integrations such as Linq and HUB, tailored to company needs.
• Monitor and manage order statuses, returns, and shipping notices, ensuring timely fulfillment.
• Regularly test site functions to identify and resolve any issues proactively.

Remote Work/Travel: This position will work remotely from a home address and subject to AVB?s Remote Work policies and procedures which are then in effect. In addition, from time to time, this position will be required to engage in travel, including travel to attend AVB?s Annual All-Employee Meeting as well as other travel obligations which may be required of the position such as meetings with members, attendance at conventions and shows and other events where you will represent AVB. (Any requests for accommodations to required travel (including medical) should be addressed with Human Resources.

Required Skills And Abilities - Self-Motivated & Resilient: Must be highly self-driven, hard-working, and well-organized, with the ability to thrive under pressure, adapt to evolving timelines, and handle changing requests and deliverables.

• Communication: Exceptional oral and written communication skills, with the ability to convey complex information clearly and effectively.

• Task Management: Strong ability to prioritize tasks and projects with minimal supervision, ensuring timely and efficient completion.

• Adaptability: Quick to adapt to new tools and technologies, with a continuous learning mindset.

• Technical Expertise:

• Extensive experience with Magento, including configuration and troubleshooting.

• Proficiency in HTML5 and CSS3.

• Familiarity with GitHub for version control and collaboration.

• Knowledge of DNS records, SSL certificates, and NGINX configuration.

• Troubleshooting: Strong software troubleshooting skills, with a methodical approach to diagnosing and resolving issues.

• Independence & Pace: Ability to work independently in a fast-paced environment, maintaining productivity and focus.

• Additional Skills:

• Familiarity with JavaScript, PHP, and Web APIs is a plus.

• Ability to prioritize work and resources effectively across various support tasks and projects, balancing short-term needs with long-term goals.

• Relies on experience and judgment to plan and accomplish tasks, demonstrating a proactive approach to problem-solving.

• Continuous Learning: Committed to adopting and learning new tools and technologies, staying current with industry best practices to ensure high-quality work.

Education And Experience - High school diploma, technical training, or equivalent combination of education and technical experience

• 1+ year of HTML and CSS
• Experience with content management systems (CMS). Magento and WordPress preferred
• Experience with project management tools. Jira preferred
• Ability to problem-solve is a must

Physical Requirements - Prolonged period of sitting at a desk and working on a computer.

AVB is committed to Equal Employment Opportunity (EEO) and to compliance with all Federal, State and local laws that prohibit employment discrimination on the basis of race, color, age, natural origin, ethnicity, religion, gender, pregnancy, marital status, sexual orientation, gender identity and expression, citizenship, genetic disposition, disability or veteran's status or any other classification protected by State/Federal laws.

This job description is not designed to cover or contain a comprehensive list of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change or new ones may be assigned at any time with or without notice.