Developer Relations Engineer

Zilliz is a fast-growing startup developing the industry?s leading vector database company for enterprise-grade AI. Founded by the engineers behind Milvus, the world?s most popular open-source vector database , the company builds next-generation database technologies to help organizations quickly create AI applications. On a mission to democratize AI, Zilliz is committed to simplifying data management for AI applications and making vector databases accessible to every organization.

The Support Engineering team at Zilliz is hiring a Developer Support Engineer to provide hands-on guidance to developers building with Milvus, and to close the feedback loop between users and our product teams.

What You?ll Do

• Serve as a technical resource for developers using Milvus via support channels like Discord, and virtual meetings
• Help troubleshooting issues in Milvus Docker/Kubernetes deployment and guide developers toward successful implementations
• Work directly with strategic users to accelerate adoption. Recommend best practices in large scale vector search and solve deployment challenges
• Surface feedback to engineering and product teams to inform roadmap decisions

What We?re Looking For - A technical background in computer science, data science, or a related field

• 2+ years experience in DevOps, solutions engineering, or backend development
• Familiarity with Kubernetes and Docker
• Excellent communication and empathy in developer-facing conversations
• Strong problem-solving skills with database systems or AI/ML infra
• Ability to work independently, prioritize user impact, and advocate for developers internally

$130,000 - $190,000 a year

An offered salary is based on location, relevant experience, and domain knowledge.

Zilliz is an Equal Opportunity Employer and welcome people from all backgrounds, experiences, abilities, and perspectives. All qualified applicants will receive consideration for employment regardless of race, color, national origin, religion, sexual orientation, gender, gender identity, age, physical disability, or length of time spent unemployed.